Customer Service Manager

Person who plans, directs and coordinates the activities of a customer service in a private or public company. She participates in the development and improvement of the company’s consumer service policies, directs the daily activities of the staff assigned to customer service, designs and implements work methods, establishes a management system complaints and quality of service. She develops marketing and sales strategies and those aimed at customer loyalty, she advises the various departments of the company and helps them achieve their customer satisfaction goals.