Head Hotel Receptionist
The Reception Manager is responsible for the hotel reception-reception service, which takes care of customers on their arrival. She facilitates the course of their stay, ensures the requests for various services, and collects the payments on the departure of the customers. The reception manager directs a team of receptionists and night auditors, whose schedule he defines and coordinates the work, with a constant concern to serve the customer as well as possible. – He is also responsible for the planning of reservations, manages relations with travel agencies and reservation centers, seeks to make his establishment known to tourism professionals and develops special group reception operations. – A real “man-orchestra” of the hotel (*), the chef of reception is often regarded as the right arm of the director, and it evolves logically then towards functions of direction.