Complaints Clerk

Person who collects customer complaints about goods sold or services offered by a business or about the general policy of an establishment or organization. She must, among other things, identify the nature of each complaint, seek information concerning the facts in question, determine the merits of the complaint as well as the value of the article or service and propose, if necessary , an exchange, a refund or a compensation. She must also follow up on complaints so as to verify that customers who felt aggrieved have received satisfactory responses and that measures have been taken to remedy the difficulties encountered.