Person who helps the customers of a telephone company establish local or long distance telephone communications using conventional or computerized telephone networks. Among other things, she ensures that all billing data is properly recorded and provides information on how to use long distance service. She is efficient and courteous towards users and ensures
Person in a company who greets people and directs them to the appropriate person or department, answers the phone and routes calls, gives general information, sets up and confirms appointments, files documents and s 'takes care of correspondence. She ensures communications between the company and the general public and always acts with courtesy and
A person in a retail business who deals with refunds, exchanges and layaways. She responds to inquiries and complaints and asks customers about their reasons for returning merchandise. She must act efficiently and behave in a courteous manner, so as to offer an after-sales service that satisfies the customers and builds their loyalty to the company.
Person who informs and advises customers on different destinations in order to sell them trips that meet their tastes, needs and expectations. She presents the tourist attractions and services specific to each destination, provides information on travel arrangements and sites to stay, makes the necessary reservations for transport and accommodation, takes
The hotel concierge welcomes, informs and advises clients, whether they are tourists or businessmen, ensuring the smooth running of the clients' stay by satisfying all their requests, even the most original. He must therefore have memorized their habits. To do this, he coordinates the work of the lobby reception staff (valet, porter, porter-bellboy,
Person who collects customer complaints about goods sold or services offered by a business or about the general policy of an establishment or organization. She must, among other things, identify the nature of each complaint, seek information concerning the facts in question, determine the merits of the complaint as well as the value of the article or service
Person who processes and analyzes staffing, recruiting, training and evaluation information and records it. She keeps this information up-to-date and responds to requests for information about personnel. She ensures that the information is transmitted accurately so that no employee is penalized in terms of working conditions.
Receiving telephone calls or greeting the public, sorting and classifying files, managing the departures and arrivals of mail, entering data ... these are some of the missions that can be entrusted to an administrative assistant. Overall, this official is responsible for performing administrative tasks, such as secretarial work or accounting in a public
Person whose function is to welcome, guide, inform and advise visitors on the services, activities, attractions and tourist sites of a locality or region and to answer their questions. She usually works from a tourist information booth or office located in a regional tourist information center, an airport, a hotel or a tourist agency. She is thoroughly
More qualified and experienced than the other secretaries, the executive secretary or executive assistant is the trusted person of one or more directors. He manages the appointments (agenda) and the schedule of these last and takes note of their mail, prepares their correspondence, organizes meetings of which he most often makes the report or the statement
